;

Official Lotto Social Guide

Cancel Lotto Social — free, instant, no notice period

Cancel, pause or restart your membership anytime. Direct with us. Always free.

✓ Free✓ No notice period✓ Direct with Lotto Social

You're on the official Lotto Social cancellation page. Cancelling is always free, instant, and direct. You do not need a third-party service or your bank.

Last reviewed by Lotto Social Customer Care: 11 May 2026

How to cancel in the app

1
Open the menu
Open the Lotto Social app and tap Menu in the top left corner of your screen.
2
Go to Account
Select Account from the menu options.
3
Tap Manage Account
Click Manage Account to view all of your active syndicates.
4
Toggle off your syndicate
Switch off the toggle next to your syndicate and confirm the on-screen steps. Your cancellation takes effect immediately.

Alternative route if the above isn't showing:

Go to the Syndicate page → tap the 3 dots in the corner of your syndicate → select View next to Manage Syndicate → follow the on-screen instructions.

Cancelled but still being charged?

Pro tipHere's why this usually happens

1
A second account on a different mobile number. This is the most common cause. If you've ever signed up using a partner's, child's, or secondary mobile number — particularly to access a promotional offer — that account may still be active. Cancelling one account does not affect others.
2
The cancellation wasn't fully confirmed. If you toggled off a syndicate but didn't complete the final confirmation step, the cancellation may not have gone through. Check your email — if you didn't receive a cancellation confirmation, the account is likely still active.

How to check another account: Call 01633 901144 from the mobile number you want to check — our automated service will tell you if any active syndicates are linked to it. You can also log in with that number or email us at [email protected]. Each account is tied to one number, so repeat for every mobile you may have used.

You don't need to pay a third party to cancel

⚠️

Watch out for paid cancellation services

Services like Subby and Xpendy charge around £10 to cancel subscriptions on your behalf. You don't need them — cancelling Lotto Social directly is always free, instant, and guaranteed. And under UK GDPR, we're legally required to verify the identity of anyone requesting account changes — which means we can't action a cancellation sent by a third party. Only you can cancel your account.

Via Subby / Xpendy

~£10 fee · may not work · GDPR issue

Direct with Lotto Social

Free · instant · guaranteed

Other ways to cancel

📞

Phone helpline

01633 901144
Call from the mobile number you want to check. Our automated service will tell you if any active syndicates are linked to that number. If you've used more than one mobile, call from each to check them all.

💬

Help centre

Click on Help and try our FAQs, or click Need Help to speak with our digital assistant on the Help page in the app.

✉️

Email support

[email protected]
Include your name and the mobile number you registered with.

Frequently asked questions

How do I cancel my Lotto Social subscription?

To cancel your Lotto Social subscription, open the app, tap Menu (top left), go to Account, then Manage Account, and switch off the toggle next to your syndicate. Cancellation is instant and completely free. You can also call 01633 901144. There is no notice period.

Is there a notice period to cancel Lotto Social?

No. There is no notice period to cancel Lotto Social. Some third-party websites incorrectly state a 14-day notice requirement - this is not accurate. You can cancel instantly at any time with no notice required.

Is there a cancellation fee for Lotto Social?

No. Cancelling Lotto Social is completely free. Do not pay third-party services such as Subby or Xpendy to cancel on your behalf - cancelling directly with Lotto Social always costs nothing.

Should I use Subby or Xpendy to cancel Lotto Social?

No. Services like Subby and Xpendy charge a fee (typically around £10) to cancel subscriptions on your behalf. Cancelling Lotto Social directly is always free and takes under two minutes. Additionally, for UK GDPR compliance, Lotto Social cannot action cancellation requests from unverified third parties - only verified account holders can cancel.

I cancelled Lotto Social but I am still being charged. Why?

The most common reason is a second active account registered under a different mobile number - for example a number used to access a promotional offer, or a partner's or child's mobile. Call 01633 901144 and the Lotto Social team will identify all accounts linked to your details and resolve the issue in one call.

What is the Lotto Social cancellation phone number?

You can cancel Lotto Social by calling 01633 901144. Please use the mobile number you originally registered with when calling.

Can I pause my Lotto Social subscription instead of cancelling?

Yes. Lotto Social allows you to pause, cancel or restart your membership at any time via the Manage Account section of the app. No notice period is required for any of these actions.

Do I need to cancel my direct debit through my bank to stop Lotto Social payments?

No. Cancelling directly through the Lotto Social app or by calling 01633 901144 stops all future payments immediately. You do not need to contact your bank separately.

How long does a Lotto Social refund take?

If you're owed a refund after cancelling, it's usually returned to your original payment method within 3-5 working days. If you haven't seen it after 5 working days, call 01633 901144 or email [email protected] with your name and the mobile number you registered with.

How do I cancel Lotto Social from the website?

Cancellations are processed through the Lotto Social app or by calling 01633 901144. There isn't a web cancellation form, because under UK GDPR we have to verify you as the account holder before making changes - something a web form can't do securely. If you can't access the app, the phone line (calling from the mobile you registered with) is the fastest route.

Why won't Lotto Social accept a cancellation letter or email from a third party?

Under UK GDPR, Lotto Social is legally required to verify the identity of anyone requesting account changes. A letter or email from a cancellation service cannot be verified as genuinely coming from the account holder. This protects customers from unauthorised changes. Only verified account holders can cancel directly.

Ready to cancel?

Free, instant, and takes under two minutes — no third parties needed.

Cancel in the app 📞 01633 901144

Lotto Social is operated in compliance with UK GDPR and data protection law. If you wish to make a formal request regarding your personal data (including a right of access or erasure request), please email [email protected]. Note that cancelling your membership and requesting data deletion are separate processes.

EuroMillions Lotto Thunderball MegaMillions Powerball EuroJackpot

SuperEnalotto IrishLotto Lotto6aus49 LottoMax LaPrimitiva FrenchLotto

Cancellation